BackHelp & Support
Welcome to the WebPay Help & Support page. We're here to assist you with any questions or issues you may encounter while using our platform. Browse through our contact options below or check our frequently asked questions for quick answers.
Technical Support
For technical-related issues or platform usage queries
Support Hours
Our team is available to assist you
Monday – Friday, 8:00 AM to 4:00 PM ( Excluding public holidays )
Important Support Information
- If you do not receive a response within 24 hours, escalate to the Support Team Lead @ amina.sabo@interswitchgroup.com
- Please have your transaction reference number ready when contacting support.
Frequently Asked Questions
How do I make a payment on WebPay?
What should I do if my payment fails?
How can I download my payment receipt?
What payment methods are accepted?
How do I register for an account?
Is my payment information secure?
How long does it take for my payment to reflect?
Can I get a refund for a duplicate payment?
Still Need Help?
Can't find what you're looking for? Our support team is ready to assist you.
Contact Support